Refunds apply to concierge service fees only, for failures due to our internal system errors. Eligibility requires a cancellation request prior to transaction completion. Duplicate payments are automatically detected and credited within 24 hours.
Approved refunds are processed within 3 to 5 business days to the original payment method. Customers will receive a clear payment receipt and confirmation email upon credit issuance. For immediate assistance with cancellations, please contact our support team.
Requesting a Service Fee Refund
Phone Verification
Transaction Review
Account Credit
Contact our human phone support team to initiate your refund request. We will verify your transaction details.
Our agent will review your payment history and confirm eligibility based on our policy criteria.
Upon approval, your service fee will be credited to your original payment method within 3-5 business days.